You can return unused or defective products up to 30 days from the order date. Some product returns may be subject to restocking fees. Proof of Purchase will be required if we cannot verify your order information. Unless the product is incorrect, defective, or damaged in transit, the customer is responsible for return shipment costs.
Return requests must be approved by our support team before initiating a return shipment. This process allows us to provide instructions and a proper return address in order to avoid unnecessary fees.
Defective or Damaged Products
All shipments received must be immediately inspected for damage. If your order shipped on a freight carrier, any damage needs to be noted on the Freight Receipt before signing for the delivery. For approved returns that are defective or damaged, an exchange or refund will be provided at no additional cost. If damage is due to misuse or regular wear of the product, the return will be denied.
If you need to cancel your order for any reason, please contact us immediately. If the order is canceled prior to shipping, you will be refunded in full. Certain products that are manufactured to order cannot be canceled after the manufacturing process has started.